Background Check Policy

In order to fully support and protect the young people Ashland Productions serves, we have instituted a policy of conducting a background check for every adult expected to share onstage or backstage space with a minor. This includes actors, backstage volunteers and contractors. Results will only be seen by Ashland staff leadership and will be held in the strictest confidence. Only those results that would impact our young participants' safety will be considered relevant. There is no fee for this service.

Cancellation Policy

Ashland Productions reserves the right to cancel classes that do not meet our minimum enrollment. Classes, faculty and schedule are subject to change.

Refund Policy


All tickets are non-refundable.  If you cannot use your tickets on the reserved date, we will make a one-time exchange for the same show; however, exchanges must be made at least (3) business days prior to the performance date.  One-time exchanges must be done over the phone, by calling (651) 383-8112.

*Please note, tickets can be exchanged once, but cannot be refunded. 


Featured Shows 
You must drop your participation enrollment by the date of the Meet and Greet in order to receive a refund. All refunds issued before the first rehearsal will have a $25 cancellation fee held. For cast members who drop after the first rehearsal there will be no refund issued. 

ACT! Program (Partner Schools)
For registrations cancelled during the two-week registration period, a full refund will be issued. For registrations cancelled between the close of registration and the first rehearsal date, a refund will be issued for the full amount of the registration fee minus a $25 cancellation fee. Registrations cancelled following the first rehearsal date will be issued a refund of the full amount minus a $45 cancellation fee. No refund will be available following the second rehearsal date.

For registrations cancelled before cast lists are posted for a production, or up to two weeks before the start of the class/workshop, a refund will be issued for the full amount of the registration fee minus a $25 non-refundable fee. For registrations cancelled after the cast lists have been posted, or within two weeks prior to the start date of a class/workshop (this includes after the class/workshop has started), no refund will be issued. 

Summer Camp
A $100 non-refundable deposit is due at the time of registration.  Registrations must be cancelled at least 30-days prior to the start of the camp to receive a refund of the amount of the registration fee minus the $100 non-refundable deposit. For registrations cancelled within 29-days or less from the start date of a camp (this includes after the camp has started), no refund will be issued.
Financial Award Minimums
of $25 are non-refundable.

Check Return
Checks returned with Non-Sufficient Funds will incur an additional charge of $20.