Refund & Cancellation Policies
Ashland Productions reserves the right to cancel classes that do not meet our minimum enrollment. Classes, faculty and schedule are subject to change.
All tickets are non-refundable. If you cannot use your tickets on the reserved date, we will make a one-time exchange for the same show; however, exchanges must be made at least (3) business days prior to the performance date. One-time exchanges must be done over the phone, by calling (651) 383-8112.
*Please note, tickets can be exchanged once, but cannot be refunded.
You must drop your participation enrollment by the date of the Meet and Greet in order to receive a refund. All refunds issued before the first rehearsal will have a $25 cancellation fee held. For cast members who drop after the first rehearsal there will be no refund issued.
ACT! Program (Partner Schools)
For registrations cancelled during the two-week registration period, a full refund will be issued. For registrations cancelled between the close of registration and the first rehearsal date, a refund will be issued for the full amount of the registration fee minus a $25 cancellation fee. Registrations cancelled following the first rehearsal date will be issued a refund of the full amount minus a $45 cancellation fee. No refund will be available following the second rehearsal date.
For registrations cancelled before cast lists are posted for a production, or up to two weeks before the start of the class/workshop, a refund will be issued for the full amount of the registration fee minus a $25 non-refundable fee. For registrations cancelled after the cast lists have been posted, or within two weeks prior to the start date of a class/workshop (this includes after the class/workshop has started), no refund will be issued.
A $100 non-refundable deposit is due at the time of registration. Registrations must be cancelled at least 30-days prior to the start of the camp to receive a refund of the amount of the registration fee minus the $100 non-refundable deposit. For registrations cancelled within 29-days or less from the start date of a camp (this includes after the camp has started), no refund will be issued.
Financial Award Minimums of $25 are non-refundable.
Checks returned with Non-Sufficient Funds will incur an additional charge of $20.